Mike,
If you can't file the template file (*.oft) that you want, you can simply open the type of form (new mail, or any of the available forms from the the "New" drop down), and then design them. When in a new message, from the menu bar:
Tools/Forms/Design a Form
This will put you...
Take a look at this site: www.slipstick.com
This is a free site that is dedicated to Outlook & Exchange. I have found and used quite a bit of the info there for my custom forms and publishing them.
I also bought a book "Outlook 2000 In A Nutshell" by O'Reilly and it is pretty good...
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