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I am sorry, but I am not going to build your system, you all ready brought to light that it is not meant for everyone, and I do not have the time to sit down and figure it all out. Based on this threads original question, yes, there are complaints. I have been managing and installing ShoreTel...

That is a beautiful question, but I would need a little more detail. How many sites are there total? In one sentence you say 4 sites, and another you say on every continent. I am guessing or assuming we will have one site in the USA and then three others like lets say the UK, South Africa, and...

Well, that did not really answer the question though. I do partially agree with what you said in your response. ShoreTel has not been in the Telecom market for the last 30 years, so they will have to proove themselves only by what they can show us in the future, expand their customers and the...

Acewarlock- While the engine may perform well with just a change of the spark plugs, The engine is well used, and has served its purpose for many years. Due to the advancement of technology though, the engine is no longer performing nearly as well as the newer engines. Yes, you could save your...

I had to go look again because it seems so easy. If you have a AA box and you want the caller to be transferred outside the site, setup a route point. You can make it a dial by number, or any of the other options like time out destination.

I use, install, and maintain the systems. We have 14 sites and about 650 phones. I would never go back, the system is everything we need. I do have a question for AARENOT. What features does the ShoreTel system not have that other systems do?

The problem is the version of the phone, and the headset port. The headset port on the phone will and can supply power to the headset without the use of the M12 or M22 base units, depending on your phone. We had this issue and ultimately ordered headsets that plug right into the phone with no...

No problem, thats why we are all here :)

Answers- 1- Yes, the soft phone and your normal phone have the same ext number. 2- I do not see any issues with that, we have used soft phones in hunt groups and workgroups, and they all worked fine.

We have two QSIG trunks between Nortel and ShoreTel, we get name and number each way.

We have tried to do it through the TM screen, but it does not let me, anyone have any other ideas?

Can you tell me how to get rid of the sample sites?

I feel that we could get through anything without having to refer to the "sample" sites. How do you remove it?

It is TM 3.0, the upgrade from OTM.

Is it possible to remove the sample site from the software? The tech who installed it said that we shouldn't, but could not say why.

There is a tech note on ShoreTel for it, if you cannot find it, I can fax it to you.

You log into your box, and press 7 then follow the prompts to change you call handling mode.

The night bell is not an extension. It is just a number that is dialed to ring over the paging system.

You can also assign personal operators per user.

Is that a setting in the DHCP? I am not 100% sure, and I have not looked yet, but that is my thought from the hip.