I have a print screen that I can email to you. I found some good shots on the following site: http://www.is.tcu.edu/helpdesk/faculty/Win2K/ctrlaltdel.html
We have had similar issues with Contivity Client - we have since upgraded to version 4_65.18 and it has been much better. Also double check that 'disable keep alives' is checked off - open VPN connect window - Options, Disable keep alives.
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