Oops very sorry Emma.
Just read your post back and saw "I have made sure that the sending machine sends only in plain text format - any other ideas?"
Me slopes off embarrassed :)
It's to do with the send as option. Set to send as plain text or HTML not as the middle option Rich Text
It's definately that as I saw it many time's at my old company. HTML or Plain text should both work fine.
Regards
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