I would like to add one more thing: PC support techs are not necessarily going to be able to deal with graphic problems on the PC side. When was the last time they had to sort out font problems on the PC? Or color issues? Specialized printing problems? DTP application problems? Graphics users...
If you aren't using the Microsoft UAM file on these Macs you will probably want to do that. On OS 9 you can have the user's log in once going through the Chooser and then make an alias (highlight the volume icon, press Command-M) of the volumes and drag the alias into the "Startup...
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