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We are running Avotus version 7.10 and I am trying to figure out the GOS Analysys reports. Is there someone who can explain to me in laymans terminology (or point me to some better documentation) what a PEG is for the incoming and outgoing counts. Actually the whole damn thing is not making...

To all who responded here: The solution to our problem lay in a Deplist patch which is Q01087931 or p19950_1. This apparently a Nortel known issue. I would like to know the answer to "why did it take so long for someone to go there in the first place.?" This "site" is for Nortel people only. I...

Iretrievers: The people are getting to this queue by pressing option #2 on the main menu.If after 30 seconds no one in our building has picked them up they get routed out to the long distance #. Must be scripted. Funny thing though is that we also have a choice on the main menu for "all other...

To Iretrievers: We do have OTM but not for that. We are using Avotus in which I have run their Exception Chronological report and thanks to your suggestion I am seeing more long distance calls but still not nearly enough. The ones I am seeing are either manually routed or ones via our...

Hi there: Can anyone explain to me how I can get a call that has been routed to a long distance number through Symposium to show up in my CDR records. All I see is the start record of the call and then the end record. No reference to the long distance number at all. I am totally new to...

jgideon: Yes we have and there is no reference at all to a long distance number. We have been using my cell phone to follow the record. I might add that if a person is transferred to the long distance call center say from the operator, then the outdialed long distance number does show up but I...

We are running an option 61c with Succession and also Symposium in the mix and a side dish of OTM. We also just purchased Avotus which we were told can capture what we need. Calls come in to our main number and press option #2 for our call center.This puts them into Symposium and if after 30...

Hi There: Here is my scenario: I have customers who dial our secondary main number(738-5499) and then the extension(200). I am trying to have that extension automatically revert back to our main number (738-6400)and have the caller wait in the queue like everyone else. The problem I am having is...

Hello: I have a re-install of Call Pilot desktop messaging that after the re-install I get a message stating that this mailbox "does not have desktop capabilities" . Can someone point me to where this is defined. I am using XP with Outlook 2000. Thanks in advance

We have our voicemail show up in our OUTLOOK. Has anyone successfully given a user the ability to have another users voicemail show up in their OUTLOOK?

Hi There: When I install the software on a pc and select the single user vs the allow everyone button, the startup hangs. When I re-install and select the everyone button the phone starts up with no issues at all. All other settings remain the same. Has anyone experienced this? Thanks in advance

I am running an Option 11 at one site and just had a T1 installed. This is the only T1 in this switch and when I stat it this is what I see just about any time of the day. Now it has been configured to have outbound calls go out of the option 11 and inbound calls come through our main PBX at...

Is there a way to allow only a certain mailbox class the privilege of never having to change their VM password. I have a bunch of guys on a 24/7 rotation and you cannot expect all shifts to remember a new password. Thanks in Advance

I have some end of year tapes that are on various tape medias dating back to 2000. My question is what do you do everytime the tape drive units change and the server names also change over time. I would like to restore my 24 DLT7 tapes which are 2002 EOY tapes and back them up on my new LTO2...

I am trying to set up an "Administrator with some privileges" such as allowing them to unlock voice mail and create new accounts, but I keep getting this message "Client has no privilege to search in (a)" error code 60654,0 I am a FULL administrator and have no problems. Please help and also...

Hi all: I have a users who wants to forward a message she has already received in her Meridian Mail and send it to her cell phone. I can't make it happen using the "73" Any ideas or an emphatic NOT POSSIBLE would be greatly appreciated. Thanks in advance

Hi: I just had Ma Bell activate a did for me and I don't know where it is. Bell says I can find it in the switch, but I believe I need what I think is called the POST from Bell. It has to come into our building somewhere. If Bell is right, could someone please tell me how to go about finding it...

Hi: Is there a way that I can have a DID (738-5453) go to a fax machine and also have the extension 453 go to another location as a 3904 set. I am starting to lose my DID's because I use one or the other. Thanks in advance

Hi: Can I change a ringdown PVN key to be able to ring even when someone is using the phone on another line. This PVN is the Fire Dept and rather important to us. There are 4 phones set up like this and all it takes is for one to be busy and the Fire Dept cannot get to us. The person on the...

You should only see the transfer button appear when you actually answer a call and it will show up on the display.