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  1. JonnieJ

    Version 8.5 - Regular 'Label' node vs. Divert Label node

    Does anyone know when you would want to use a divert label rather than a regular label?
  2. JonnieJ

    Agent login to Not Ready

    I've been asked if it's possible to present agents logging in with CTIOS Agent with the drop down box to select a Not Ready code upon login rather than just registering that Not Ready state as default. I can't find any reference to this anywhere. Does anybody know if a) it can be done and b) how...
  3. JonnieJ

    Unified CCX Not Ready Codes not working

    Have you checked that not ready codes are set to required on the agent desk setting in use for that agent?
  4. JonnieJ

    Calls to voice mailbox go to front end user greeting

    We have a vector which allows callers to wait for 45 seconds, then press 1 to go to a voice mailbox. This was working fine until we added BSR. Now callers go to the front end Modular Messaging menu rather than the personal greeting for the voice mailbox. I have checked VDN Override on all VDNs...

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