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  1. 2K

    Anyone out there use Genesys WFM?

    I just installed Blue Pumpkin WFM and one of the hidden issues is that the historical and real time interfaces needed to be implemented by Avaya PSO, $11K. 2K
  2. 2K

    Connect an Analog recorder to a digital station

    FYI, The next release of Definity r11.3 - Note the new name will be MultiVantage 1.3 (dropping the Definity) will have two major features. No Hold Conferencing and the ability to record a conversation to the Voicemail upon pressing a predetermined button (using the no hold conferencing feature)...
  3. 2K

    Self Maintenance - and MSP's

    As far as I know, If you have an AVAYA PWM Agreement the MSPs are available for about $120/year. That is all. But if your PWM Agreement is with a Business Partner then it is not available. 2K

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