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Hi, Does anyone have a link to the latest Aspect eWorkforce Management (eWFM) Database Schema? Thanks Matt

Hi, I have a DL380 G4 with Integrated Smart Array 6i Controller attached to 6 Ultra320 SCSI 10K Drives in a RAID5 Array and am experiencing write performance on average of 6MB/s. I understand that write performance is sub optimal on a RAID 5 array but 6MB/s seems very slow? I have a...

That was the first thing I checked, unfortunately no locks, checked with sp_who2 and no blocking at all :-(

Hi, I've got a DTS Package which data pumps data from some SQL which references several tables into another table to form a stored results table. The package runs fine on one server but runs infinite on the other server and doesnt finish (thats the data pump step). Both servers are exactly...

Hi, We've setup a call profile for all skills on all of our ACDs in CMS but still all the VDNs used for internal transfers are showing a 0 in Period1 - Period9 in the VDN tables in the CMS database. Any help would be greatly appreciated! Thanks Matt

Hi, We have several Aspect switches, some seem to contain the CALLDETAIL table in ACC.CALLDETAIL, however some dont? I've tried connecting using TOAD, and through ODBC etc and cannot see the table? Surely it must be there as its the core table for call data. I'm using the DTA logon and have...

Hi I've got: MSI KT7 Pro Motherboard AMD Athlon XP 2000+ ATI Rage 128 (8mg) AGP 256 DDR Ram Win XP Pro I'm trying to install a GeForce 2 MX400 (64Mg SDR Ram) but when I install the card and plug the monitor in, the computer beeps every 1 second and will not boot. If I unplug the monitor, with...