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  1. trejones

    Using a Coverage Answer Group - How Establish Group Extension?

    Can someone explain why you cant have the called extension in the cover answer group please?
  2. trejones

    TI_AUXWORKTIME0

    Thanks for the prompt reply Phoneman2. Alas I'd already seen this article earlier on today. We do have AUX reason codes active on our system, but what I don't understand is what actually does Aux code 0 measure. Is it the length of time that is recorded by CMS after the agent finishes a call but...
  3. trejones

    TI_AUXWORKTIME0

    Does anybody know what the database item TI_AUXWORKTIME0 measures? Our call centre has been trying to hazard a guess for quite some time. Any help on this issue would be greatly appreciated.[cyclops]

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