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The toolkits are not available except through the Nortel Developer Program. You 1st must get qualified as an Open Developer and then you can purchase the toolkits. Jason Chavez Communicaiton Networks jason@com-net.biz

Using the RTD toolkit offered through the Nortel Open Developer program you can stream the RTD data from SCCS into a Sequel database or other and then put it into a website. We have created these types of applications for out customer. If you are still interested or need more information...

In order to use Nortel Multicast or RTD data you must become an Open Developer and purchase the toolkits from Nortel. FYI - There are alternatives to Symon and the like that are much less expensive. We sell our RTD toolkit for around $2,000. Jason Chavez jason@com-net.biz Communication Networks

You can also create an HDX application that will write the Caller ID, Time, Date, Time in Queue and other information directly to whatever database you would like. You can then use TAPI to create an automatic call back to those callers when you have agents available. It takes time to write...

HOST DATA EXCHANGE APPLICATION (HDX) Symposium's HDX feature allows data to be passed between SCCS and an external data source. For our customers my company has written many applications such as: routing calls based on account number, confirming passwords, play customer's account...

Skaret, My company writes integration software for Nortel SCCS and TAPI products. What type of integration are you looking for? Jason Chavez (707) 299-3800 x21 Communication Networks

My customer would like to begin using screen pops and a few other features that will require us to identify a caller before the agents answers the call. Normally we would use CLID or an IVR session to get the customers account number into Symposium. In this case CLID is not effective because...

Actually there may be a way. I have discussed this option with Nortel and tested it in their lab. You would end up wiping out all voice segments on the Mermail that you coping to. Let me know if you still need this. Jason Chavez jason@com-net.biz Technical Support Communication Networks

There are a couple of options. If your callers hear non-interactive greetings before being queued, then you can count only those calls abandoned after a certain time. If you are using interactive menus, then you could route the call to a CDN at the end of your Application containing the menu...

That is correct. Jason Chavez jason@com-net.biz Technical Support Communication Networks

Your agents belong to 2 skillsets. The display queue button reports the total number of agents logged into the total number of skillsets. So, if you have one agent logged into two skillsets you will see two agents logged in. This is the problem with using the display queue key with Symposium...

I know that Caller ID is available with a CLID analog line card and with a PRI T1. But is it available with a DTI T1 with inband Caller ID? Jason

There are a few possible reasons you would be getting this result. One would be that you are missing either a PEP on the Call Pilot or a Patch on the PBX. The Call Pilot ports may be miss configured on the PBX or the incorrect port DN information was loaded into the Call Pilot. It could be a...

You most likely have an Enhanced Card Option Meridian Mail. This is a single card that fits in slot 10 of your Option 11 Cabinet 0. You will need an External Tandberg SLR series tape drive, specific Seagate hard drive, key codes and Meridian Mail installation tape. Once you get all the parts...

I have a customer that has Symposium 4.2 with CCS 100 and 200 software. Their ACD agents receive calls on their In-calls key for an 800# that is used by people trying to establish new business. Every agent wants these calls because they are "MONEY" calls. So we want to evenly...

I need to set the COS to unlimited password expire. I know how to set up the virtual modem on the NAM, but I do not know what do after this step. What software do you use to connect to the NAM?