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  • Users: nrv
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  1. nrv

    Point to "DNIS XXXX"??

    In my opinion, best way to receive DNIS is as VDN and then route the call thru vectoring.
  2. nrv

    Call vectoring ?

    If the prompt is based upon single digit or the multipls digit like credit card number, if this is the case smear vectoring and announcement wont of any help and you require a IVR. But if the routing of simple steps then it will do.
  3. nrv

    What could I be missing (ARS Problem)

    Hi SJ - Is it possible to tell me the number you want to dial out.
  4. nrv

    MOH

    SJ just add a 100ohm/1 WATT resistor or handset receiver(which will act as a resistor)parellely. You will get a good loud music. NRV
  5. nrv

    Question about Most Idle Agent ACD Split

    Idle time from the Auto-in is calcualted only in Definity Advocate, otherwise all the ACD routing calculates Idle time calculated between the calls. So, whenever any agent attends the calls or goes for AUX mode goes to end of queue. Please correct me if I'm wrong. Vijay

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