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  1. JERO57

    Call Forcing not working

    Thanks for your responses. I will adjust both parameters but I am thinking this is more a problem with my IVR. Jero57
  2. JERO57

    Call Forcing not working

    Hi All, I have a CCMS 6.0 connected to a CSE 1000 (OPT 81C) and is fronted by an IVR. Two of the Call Presentation Classes that are used by roughly 30 agents are set with a Call Force Delay of 2 and return to queue time of 1, both with Break Time of 2. Only a small percentage of calls are...
  3. JERO57

    CC6 ADD Messaging

    Greetings, does anyone know of a way to send messages via the agent desktop displays on CCM6? Recently switched from SCCS 4.2 with readerboards to CCMS6 co/res with ADD and now supervisors are missing their broadcast messaging capabilities they had through the reader boards. I know the feature...
  4. JERO57

    Max Migration to SCCS 4.2

    Atascoman, unfortunately the ACD DN controlling the IVR is not the default ACD of the Call Center CDN so it is not measured in the Application Performance. The only thing the IVR ACD DN has in common with Symposium right now is an OPT81C.
  5. JERO57

    Max Migration to SCCS 4.2

    I have a 3rd Party Voice Response Unit that fronts my SCCS 4.2. Currently the call volume for the unit is measured by Meridian MAX in the "Summarized ACD-DN Performance Report". This is the only thing I use MAX for now. Has anyone found a way to monitor activity of such a unit in SCCS...

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