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  1. pbxkiller

    agents with 2 skills

    Thanks very much, this solves my problem!
  2. pbxkiller

    agents with 2 skills

    If I set up an agent with 2 skills and route calls from a vector to one skill or the other, based on caller selection, how can I show on the agent's caller id which skill the call is for? They need to answer with verbiage based on which skill was selected. Or is there another way to do this...
  3. pbxkiller

    2420 call log

    Since upgrading to 8730's (015-01.2.416.4) I'm getting complaints from users with 2420 sets that calls which come to them by way of coverage path from another extension appear on their 2420's as 'missed calls' where this didn't happen previously. Is there any way to manipulate or edit what...
  4. pbxkiller

    Music on hold

    Thanks for the suggestions. I'm using the vdn, and only those 3 or 4 users know of it's existence, so I don't see a resource problem.
  5. pbxkiller

    Music on hold

    Thanks!
  6. pbxkiller

    Music on hold

    I have several users who want to listen to music on hold on their 6416D+ sets. Is there a way to do this without calling yourself & holding? It's a v10 Definity. It's beyond me to understand craving Muzak, but a customer's a customer! Any suggestions?

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