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  1. johnnyboy2k3

    VDN call to Direct Agent in AUX mode

    I just started another post asking about the Direct Agent, can someone explaine to me how this works or how it is setup?
  2. johnnyboy2k3

    announcement board gets fast busy

    When we have seen that, we have sometimes needed to reseed the board. Actually pull it out and insert it back in.
  3. johnnyboy2k3

    Direct Agent Queueing

    Anyone know how to make this an ACD call? When the call rings to an agent, they pick up the call whcih puts them into an Aux state.
  4. johnnyboy2k3

    Direct Agent Queueing

    Would that just ring the reps extension rather than keeping the customer in a que? If so then the rep would need to manually answer the call rather it coming in as an acd call right? Thanks for the help.
  5. johnnyboy2k3

    Direct Agent Queueing

    A customer calls to the call center and wants to talk to the same rep as before. Is there a way to que this customer to that rep without creating a separate skill for each agent?

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