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Hello, Currently on CUCM 10.5.2, total of 8 nodes and 150 sites with voice gateway routers. I have a site that when they dial a certain area code and prefix they are getting a message they must dial 1 first, but they are dialing a 1. The LEC has fixed this a few times but the problem keeps...

Hello, Have an issue where the front desk receives a call and when they try and transfer it’s interrupted by another incoming call. They are using a 8851 so I guess they are losing the transfer softkey when that new calls comes in. Is there a fix to this? Thanks CUCM – 10.5.2

Hello All, We have a good size VoIP set up with 8 nodes and 100 plus sites. With CUCM 10.5 are there any reports I can run to show how many calls are being placed On-Net (over the network) verse Off-Net (out PSTN)? We have AAR so assuming the number dialed matches a number in CM the call goes...

Good Morning, I was wondering if someone had an example config for call forwarding during SRST? We are using both 7900 and 8800 series phones. If a call comes into 5551112222 I would like it to ring a few times then forward to an external number 814443332222. Is this possible? Another...

I ended up using the "debug vpm signal" and that gave me some info. I see the call come in on the voice router but the phones with that DID are not ringing. Other DID's at this site work fine. If I call the same number that is not working over PSTN and call is over the network it works fine...

Hello, Anyone have the commands to debug incoming calls that are a analog FXS DID Trunk? I know how to do this on a PRI but I'm not sure which debug to turn on for analog trunks. Thanks

Thank you. Thats what I was thinking but figured I'd ask. Thanks for the reply

Hello, have a site that has inbound DID trunks on a FXS DID card and then outbound trunks on a FXO card. When they place a call out the person receiving the call see one of the outbound trunk number (their not 2-way thunks). Is there a way on the router I can over-ride that number and send the...

Okay, I think you might be right. I checked the routing rules but there's only two of them.. "Attempt Sign In" and "Opening Greeting". I checked Opening Greeting and its going to a Call Handler called "Opening Greeting". The Standard Greeting is going to a user with mail box and that is set...

Hello, I'll try and explain this as best I can. When I call comes in to an employee and they don't answer the call goes to their Unity voice mail account. However, when their phone is set to forward to voice mail and for whatever reason the user doesn't have a voice mail account configured in...

Thanks, so I would do this after the device pack is added and before the reboot?

good morning - Looking at installing a device pack so we can add a phone that is not currently available to us. Sounds like this has to be added (TFTP) to each of the servers in the cluster (total of 8) and requires a cluster wide reboot. With the new device pack I assume there will be new...

That worked. Thanks a lot

Didn't even think of that, thank you. I'll add that and have them test

Hello, Got kind of a odd pickup group issue. When a call comes in to the main number if it's not answered they want it to ring on another number on another phone. So we created a hunt pilot number which points to a line group that the second phone belongs to. This set up is working as it...

Forgot to post back because I went on vacation but the issue was with the LEC's switch. The Tech never did tell what he changed, but they compared the settings of their DMS with another DMS (which we have a PRI off of and forward external worked fine). There were some differences and after the...

Sorry, been out. Below is the debug when I tested with Cisco +1st Incoming call from PSTN: 002232: Jun 28 18:47:24.319: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8 callref = 0x06AB Bearer Capability i = 0x9090A2 Standard = CCITT Transfer Capability = 3.1kHz Audio Transfer Mode = Circuit...

Yeah, so the call is being forwarded to a cell phone so I guess Carrier > PRI > Router > SIP Trunk to CUCM for Call Set up > Router > PRI > Carrier. I did some more testing last night. The carrier is using a DMS-10, which isnt an option for switch type on the router so I tried a ISDN switch...

Hello - Little background, we have CUCM 10.5.2 with 8 nodes and 100 plus sites. Each site has its own VG Router registered back to a Sub via SIP Trunk. We have one site where call forward external is not working correctly. When they forward their phone to an external number and call comes...

Hello, have a set up where the secretary has her boss's number on her phone so when a call comes in she picks it up. Now she would like to transfer the call to her boss but you cant transfer call to the same line you're on (as far as I know). She could park the call or place it on hold so her...