Booth21,
If you think it might help I can ship your printer a copy of the Service Provider Toolkit for InDesign. We put a comprehensive packet of information together especially to help print shops who are unfamiliar with ID get up to speed quickly and without problems. Over the past few months...
Make sure you have uploaded the folder called "GeneratedItems" and its contents, CSScriptLib.js. That's what holds all the javascript that allows the actions to work. I suspect that's why it's working locally, but not on the server.
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