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go to notes.net to the sandbox and do a search on outlook and download their conversion utility (free)

We're on Windows (and servers) 2000, and Office 2000 Pro. I fell for all the promises that I could just open the 97db and accept the little suggested prompt to convert- NOT!! I have tried every solution from technet (re-registering jet engine in registry) uninstalling, re-installing etc., but...

I understand, completely.... CYA is right. Point out the flaws with their suggetions, implement and then when the "you know what" hits the fan, "I told you so...". When this happens enough times they will eventually start to listen... What they don't understand is their...

It sounds like the true problem here is not technical in nature but process oriented. Sounds like you have no knowledge management systems in place so e-mail is acting as your record. Over time thats going to be a real burden on your space capacity and your system admin. Sounds like your project...

if you are routing all mail through your unix box and treating it as mapi or pop3 then i dont understand why you even have an exchange server...just use the clients and direct their accts to the unix ip...i dont see what purpose exchange is serving you here ...

Address book - alias name field .... Try technet or help files --

This is a long shot but I would check on the exchange server and make sure the users email address is not being aliased! I had the same problem before with a different e-mail system, but same scenrio and it turned out we were aliasing his name in a junk mail box where we had ex employee mail...