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  • Users: IFLY
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  1. IFLY

    CallCenter 9.1.1 Voice Port Usage

    You should also be able to keep an eye on this in real time. Producer/Director has a canned canvas that is a voice system overview. It tells you the number of ports currently in use, how they are being used, and the peak percentage in use since midnight. The main culprits on hogging voice...
  2. IFLY

    Querying the CMS Database

    Thanks for the info, Jimbo...I'm looking that direction now. Randy
  3. IFLY

    Querying the CMS Database

    Hello, I am fairly new to the Avaya world and would like to be able to query raw data from the CMS database. Is this possible, and if so, how would I go about it? Any help would be appreciated! Thanks, Randy
  4. IFLY

    APS Clustering Problems

    Hi, We use Seagate Info 7.5 to report on call information on several (6, eventually to grow to 9) Aspect CallCenter ACDs. We have two APSs running in a cluster (on the same network switch), Info Report Servers at the 6 remote locations, the CINFO database resides on an Oracle server here at...

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