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Correct, these are adjuncts... That looks like it may work exactly how I need it to. Many thanks for the assist

nah, we're talking an agent with a phantom dn thats forwarded to a cell so that someone calling in hitting the main greeting dials their extension and gets forwarded to their cell... they basically rent their desk, or phone capability, so the account code issue is mandatory as far as pointing...

HEY GUYS... ON A MAGIX, I WANT TO FORWARD OUT CALLS, BASICALLY FROM A PHANTOM DN CONNECTED TO A MAILBOX, NO ISSUE DOING THIS VIA #33 TO 9XXX-XXX-XXXX, BUT THE CUSTOMER HAS ACCOUNT CODES SET UP WITH THEIR PROVIDER FOR BILLING, WONDERING HOW I CAN GET THE ACCOUNT CODES TAGGED ONTO THE END, WHETHER...

Lord theres like a zillion replies... Someone guide him thru setting up phantoms and programming a 500 phantom with FTR DCFW 9XXX-XXX-XXXX, We've always had issues trying to cfw to external numbers, but this way works, and your not giving out a free call to anywhere in the world if you...

Regardless if you connecting to a CSU or a T1 card, it's still a DS1 connection. The reason there is no smart jack is because all of the diagnostic and monitoring capabilities of a smart jack are in the DDM2000, only on a higher scale. I may not be 100% on this, but the DDM2000(or most just...

No ACOD, just getting the true CID info.... Thanks for both replies, will look into this more in the morning.... Mike

Hey all.. Option 11/Succession 3.0 New install, but TN data pulled from another Opt 11. Inbound calls are showing up as "Human Reqources" on various sets with the CID number display under it. Don't think it's every set, but didn't test all of em either. Users are annoyed with it, and I have no...

Winner! Thanks for the help. Does this any other negative side effects I may see pop up?

Sounds like you simply have a boss problem.... Whadda ya think board? Some things never change I see.......

Rather than give users the capacity to cfwd to an external number, we give them a phantom that's dcfw'd to an external # to allow them to fwd to a 4 digit dn that goes to their cell phone, home, whatever. This is on an X11. Someone did a change where now an internal network call will fwd to the...

Dave did it.......

May be a bit simple.... anyone check DND? Feature 01 isn't it?

Thats exactly the way the its designed. Regardless of the transfer type out of the voicemail, or forwarding from the PBX, it will hit the box of the original ext dialed. There are ways around this via translation files, msg fwding, or other tricks, but please fill in more about what the app is...