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  • Users: sw67
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  1. sw67

    multi acd queue

    is it possible to have multiple acd ques pointed at the same extentions,and give one acd queue priorety over the other. my thinking is this, we have a busy taxi office and at peak times it is imposible to answer all calls but we can not distinguish between account customers ,regular customers...
  2. sw67

    abandonded calls

    SORRY I HAVE BEEN AWAY THANKS FOR REPLY'S ACD IS DISPLAYING Q RECORDS . WE ARE USING COMSOFT FOR OUR CALL MANAGMENT REPORTS. SINCE THE UPGRADE WE HAVE FOUND THE SWITCH IS NO LONGER OUT PUTTING 7004 BUT TN00 WHICH COULD BE THE PROBLEM. I DONT KNOW ABOUT RAN I DONT UNDERSTAND WHAT THAT IS?
  3. sw67

    abandonded calls

    abandoned calls are not showing up on our software at all when they are in the acd but are when a ddi number is called they show up with ring time and extention called.we have just found out we have been upgraded from version 18 to 24 can anyone tell me what the difference is and how to cure this.

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