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Each user requires their own voicemail. Are you saying to route directly to the hunt group for voicemail? If so, how will it route directly to the DID voicemail?

Here's the problem: The business uses Octel voicemail. They want agents to be assigned DID's (the DID's are assigned to the station, not to the login ID - that's what they wanted??!) The vector will present the call to the agent if they are available. If not available, the call will queue for...

marcell55 Thanks for the information. I'm still having a problem. I create the new formula in the dictionary and save it as AVG_HOLD_NEW, but when I go under 'Reports/Historical/Test (which is what I called this new report), then click Edit at the bottom (it opens up the report). I then...

Marcell55, Thanks for the tip. I created the following calculation, but where do I validate that the program will work? When I saved the program, it indicated that there were errors, but it didn't say where. Here's the program that our business unit would like to use (I think the problem is...

I need some assistance on how to create a new calculation in CMS. I reviewed the 'Standard Dictionary Calculations' section, but the formula that I want is not there. Is there not a way to copy an existing formula, make the modifications, and save it as a new formula? I read the notes, and I...

I have been told by our vendor management company the following about a Val board upgrade that we have requested: "You will have to backup your announcements and restore them after Avaya upgrades the firmware. The VAL board itself has to be re-seated for the changes to take effect. This...

Contact Avaya or your service provider. MAKE SURE YOU CHANGE THE OLD ADMINISTRATIVE PASSWORD !!!!!

Does anyone have information on unified messaging from octel and MS Exchange? Unified Messaging connects to Exchange server but when Exchange dies so does UM. Thanks

Does anyone have information on unified messaging from octel and MS Exchange? Unified Messaging connects to Exchange server but when Exchange dies so does UM. Thanks

Forgot to mention that voicemail is Octel .... if it was Intuity it would be easier !! Thanks.

Here's my scenerio. We have a DID programmed on our switch, and the port is x'd out and coverage path is created (so the caller is directed straight to coverage). The coverage path has 3 entries, and what we want to have happen is the call to end up in the last persons voicemail if the call is...

Thanks lopes1211 !!

We're have a G3R Version 8 Thanks.

Copy your vector and paste it on the message board, it can probably be simplified. You're using all 32 lines of programming ?

Is there a limit as to how many phones you can have bridged appearance of one extension ? I thought you could only have six: the main extension number (eg 2234) could appear on six other phones on their bridged appearance. Or is the no limit as to how many phones can have a bridged appearance...

I was wondering if anything can be done to adjusting the volume on the beep of an incoming call. Some IR's are claiming the volume controls on their phones and headsets do nothing.

How many phones can you route off an extender box, my understanding is that it's one-to-one ? Thanks

One important thing that I forgot to include in my question. I work remotely, and we have no test environment !! Company is too cheap ..... right Barry.

I know that when an agent is assigned a COR and logs into a phone, that their COR overrides what is programmed on their CMV set. But, if an agents COR does not allow for service observe (on page 1), and a supervisors COR (separate from the agents COR) is tagged 'y' (on page 4) for service...

Try Stating the station and see what the status is, did you try and x-out the port, then assign another port by TTY-ing the phone in - are other phones on the same line card experiencing the same problem? The phone extension isn't in a different range that what is available in your dialplan is...