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We did that all ready, we thing the problem is the CCA StatServer from Genesys. If we stop this the ELAN stays enabeld. If we start the StaServer the ELAN clears his treshold. We are now investigating where the problem is. I let you now

we have the same problem at our site. Only with us it is the elan and not the MLSM servive witch goes down. We can't resolve the problem also. Did you replace the kabels, the netwerk switch, the trancivers... We did all this things and it didn't help. Did you also make a Link Trace and a AML...

Hello, Does anybody know whats wrong when the message elan022 apears in the PABX. Please can anybody help me with this. With kind regards Marco

John, Thanks for your answer, but this is not the question. We know how Genesys route the call, he routes the call to the primary extension. The only thing we want is to send a specifik ACD number to the switch from Genesys if the Agent logs on with the desktop we use. And we want to know if...

Hello, Can anybody tell me what or where I can't find the community string for a 81C machine rls 25,15. We want to work with snmp on the meridian. I want to know what it is, public or....... Thanks for any help. Greetings Marco

I thing you understood my question wrong. I will explane it better than i did the last time. On the meridian we have MQA, what means that an agent can log on to upto 5 acd's at the same time. If the phone is used with an Genesys desktop we need to make sure the phone is logged on to a specific...

Hello, I have a question about symposium link. We are using Genesys in combination with Symposium link. The problem we have is that it is not possible when you log in from the softphone from genesys to send over the link the ACD number. Does anybody know if there is a patch for it. Already...

Hello, I don't no what Genesys did tell you but we have 81c with symposium express package 2.5 and 3.0 and both they run with Genesys 6.5. It runs fine ad our side. So don't let them tell you anything, and there are not many features more that you can use, if you take MLS 4.2, in combination...