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We upgraded our processor to 3.0 and found we can't activate Call Forward w/Simultaneous Ring with our existing T1-Loop Start phone service. Are there any "work arounds" or are we totally out of luck with our current setup? Thanks for any input / direction.

Hello! I updated Labels via WinSPM and even though the new names display properly on the individual phones as well as the Operator's Directory, the Dial By Name doesn't recognize them. We only use Dial By Name with our Night Attendant. And, in case it makes any difference, I updated the...

In conclusion, thank you again for all of your info and advice. To ensure I understand all of the input correctly, please note: My current setup is: 1) Merlin Magix Integrated System (Rel 1.5 - I believe) 2) Processor W/CKE5 3) WinSPM R4 4) Merlin Messaging (At thsi time we haven't...

Thank you both for your input -- I need to point out though that we have a Merlin MAGIX system, not Legend. Your response may basically be the same because I know there are similarities between the two. I definitely agree re: having a pro tackle the task, especially since there's hardware...

Okay -- I'll go ahead and sound really stupid...What you're saying is the upgrade will require more than the installation of the latest WinSPM software; we also need to purchase a "processor." Can you give me a description and / or part # for the processor? (I'm trying to fulfill an...

Can anyone give me an idea what's involved in upgrading from R4 to R7 on a Merlin Magix system? We received a bid from a service provider for $900 or so. I'm curious re: what actually has to be done beyond installing the software on the workstation... Any info, bits of advice, etc...

S U C C E S S ! ! ! First, I got back into the System Admin setup after thinking that maybe my coworker accidentally reinitialized THAT box rather than the new employee's -- BINGO! I used the default "first password" and reestablished our old one. Once I got in, sure enough, it was...

Thanks again -- sounds very easy EXCEPT for the fact that yesterday I discovered that the System Admin password was inadvertently changed last week when a new employee's vmail box was reinitialized. So, that leads to what was going to be another post -- What's the easiest way for me to...

The Auto Attendant Night Menu is new to me (I inherited the "telecom role" and I'm learning "OJT.") Re: your first suggestion, I'll check, but there are other extensions in line with mine (i.e., 105, 107, 113) that work without a problem. So, logically I eliminated that...

HELP -- I'm frustrated! Here's a quick rundown of the system / equipment: Merlin Messaging Release 2 / Merlin Magix 1.5 / WinSPM Rel 4 / Lucent 4412D+ Problem: When the Night Attendant is on, the calls to my extension go directly to VM if someone dials my extension directly or uses the...

Thank you Reggie -- I saw the adapter you mentioned and had planned to order it with the headset, but didn't. I was going to wait and see if the headset worked without it. Do any of the buttons on the phone allow you to mute or control volume when you use the adapter? Thanks again.

Thank you for your responses. The headset, according to several websites, was supposed to be one that could plug in directly to the headset jack on the 4424 phone. Per our Merlin Magix instruction card, we programmed buttons for "Headset Status" and "Headset Hang Up" --...

We purchased a Plantronics H132N headset with an RJ11 connector. Can we use the headset plugged directly into the headset jack or do we have to buy an adapter or amplifier? I programmed the "Headset Status" and "Headset Hang Up" buttons but we're not having much luck...