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I currently run Merlin Messaging 1.7 on my Magix. I recently purchased a 2.5 Messaging board. I had two questions regarding the upgrade. Will the existing 6-port licensing PCMCIA card work on the 2.5 board? Also is there a way to backup programming information and restoring onto the new 2.5...

I've recently setup a calling group for our technical support department. It is an auto-logout queue; which is really the best way for us to do it. But the problem is that the office can get busy and the staff can shuffle some. Of course, this causes the dreaded times that no one is logged...

Currently I am using a Magix 3.0 with calling groups (queues). The type of group that I need to use requires employees to log into the call group when they are at their desk. I am having a problem with some not logging their phones in. I hooked up the SMDR to capture data to a file. This...

Can anyone recommend a decent low cost accounting software for the SMDR information. Most of the stuff I've found is well over $1000. Any recomendations? Eric

I just currently setup a calling group queue for my Merlin Magix 2.0 system. I set it up as least-idle and auto-logout. This works really great. The only problem I am having is that some of my employees are not being good about logging back into the system once they are logged out. Is there...

I did renumber everything to 3 digit extensions all in the 100 range to no avail. But I did manage to figure out the problem. I looks as though because I created a general mailbox for calling group 770 with no phone assigned that was causing the problem. When I assigned a phone, no everything...

Currently I don't have any phones on extension 5x range. But just for drill, I created a selector code 6-8 also with extension transfer to call group 770 and they also do the same thing. None of the extensions ring and the call goes straight to the general mailbox.

I currently have Merlin Magix 2.0. I've seen some pcmcia upgrade cards on some sites to version 2.1. I was wanting to know is this card going to have to occupy the slot all of the time? Or is this just used to flash the main card and can then be removed from the slot? Also, does anyone know...

Here is the configurations on the calling groups 770 - Technical Support Queue 771 - VMI Group # : 770 Group Type : AutoLogout Call Distribution Type : MOST IDLE PryAnn No. EXT # LABEL Messaging Announcement 1...

Sorry guys, I setup VMI to group 771. 770 is just a support queue that I setup to receive calls.

Currently I have Magix 2.0 and Merlin Messaging 1.1.9. I've setup the Auto-attendant #1 with the following selector codes: 1-4 Direct Extension Transfer (Action code 5) 5 Selector code transfer to calling group 770 (Action code 1) Dial timeout - Transfer to operator The direct extension...

That did it. Much thanks. Sorry for the wrong information in the subject line on this thread. Eric

I have a Magix 2.0 and Messaging 1.1.9. The extension voice mail boxes seem to work correctly. But the message lights are not lighting up when voice mail hits their box. All our phones are 4412D+ 's. Anyone know what I might be missing? -Eric