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Hi I think I have an issue here: using ARS 5.0 and the web interface. The trouble ticketing system needs to have the ability for multiple users belonging to the same grp have the ability to modify the same ticket (maybe not at the same time). basically, if Tech1 has opened the ticket, at some...

I am having trouble using the View Forms in Remedy. I guess my basic question is, can you modify data in the View Form. No where does it say that the data in the remote server cannot be modified. I have successfully created a View form pointing to a remote SQL Server DB. But when a try to...

Try the download document section in the remedy website. Go to www.remedy.com and click on support, from there you should very easily be able to navigate to the manuals and user guides that have all the necessary instructions. Good luck.

Well here is the situation, I am explicitly destroying the object by obj = Nothing in the VBscript, Since the COM object is a 3rd party object, I am not sure what is happening to it in the inside. And I can see that the dllhost.exe hits the 99% CPU usage just when I am doing the login into...

Hi everybody, I am calling a COM object inside of ASP using the CreateObject method. This particular COM+ dll is something that was written by someone else (Freely available API COM interfaces). Well the first time the ASP runs, it is fine, the 2nd time through, the server uses up 100% CPU...

Hi I was able to successfully query against the SQL Server database. Also my primary issue of finding 5.0 API, I found a 4.5 Automation API for VB/VBscripts that can be used against the 5.0 ARSystem. http://www.arutil.com/default.asp?action=article&ID=23

I trying to access Remedy 5.0 using a VBscript, so far I know of Remedy API in Java and C. I am trying to create a new record in a form. Can someone help. Thank you