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  • Users: JDN1
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  1. JDN1

    Service Level calculation

    Moebius01, I've done the calculations again without the ringtime(Is not included in the queue time) as you suggested and it works great! thanks!
  2. JDN1

    Service Level calculation

    Moebius01 , thanks for your answer but I've tried that ,it gives not the same numbers as on my report runner report, which is ,as far as I know, just counting the Y's in the HANDWS column. Or do you think that there can be timing problems when aspect calculates en fills out the Y's in the...
  3. JDN1

    Service Level calculation

    Hi! Can anyone tell me if there is a way to calculate service levels from the calldetail tabel? Rather than just only use the system threshold setting or the application override. I like to do calculations for 20 and 30 seconds.
  4. JDN1

    Companies that support v6

    I know a firm called Brickworks , in the Netherlands that supports V6.
  5. JDN1

    Calculate Signon Time

    Hai, I want to calculate signon time from the event table. I've tried it in excel but it doesn't match the results from my standard reports. Does someone know which calculation is used to derive the signon time from the event table? Please in SQL but anything else would be great to. Thanks...

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