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Hey Thanks - I just figured it out and they are correct. I was able to write a step in the vector to route to a new vetor if the ani = xxxxxxxxx. The new vector played an announcment and disconnected the caller. I tried just moving to another step in the same vector if the ani matched but...

How can I block a harassing caller on my S8700 with ACD? Call comes in on ISDN line. Can I write it into a vector?(new user to system)

Some of the issues we are currently working with Aspect on that are known system errors are below. Note: we make many CCT changes each week which may account for why we see errors more frequently than other users. Remote Winset dropping connection to Winset Servers - We have remote agents...

I have worked with Specialized Resources for years and have always had great results. I have used them for support as well as installs, system moves etc. I have sinced moved to a company using Aspect V 8. I would recommend you stick with 6 if it suits your needs. There are too many issues...

This is widespread application problem. It is suppost to be addressed in the next release of Winset. Usually, you can just delete the awinset.ini file from the agents computer to correct the problem. We created a batch file and had the agents save it to their desk top. Now they just sign out...

If it is not a trunking problem and you can not seem to tie the calls to anything specific like Network InterQueue or the Winset Applications, ask you Aspect Tech to consider replacing the Shelf Controller Cards. There was a bad lot shipped out last year that can cause intermittent problems.