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- Users: billheckel
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Questions about low cost DB driven ACD call center systems
I need to develop and build a system to support a small call center ( ~32 workers ) that will take incoming calls and direct them to the correct extension. Deciding the correct extension will be based on incoming caller ID phone number. If the call is new, calls will be directed by state (via...- billheckel
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- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
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IP CDR format
Rob- I would appreciate it if you can publish that sample code. I am interested in integrating our definity with our in-house CRM solution and enabling database driven call directing. Bill- billheckel
- Post #3
- Forum: Avaya: CM/Aura (Definity)
