Search results for query: *

Thank you for being so helpful Cyberjamos, I finally have more info. I beleive that CAS is required due to the age of one of the DS1 cards. The customer does not wish to purchace a new card. The circuit is to be used purely as an intersite link for voice. One end is London and the other Buenos...

Hi NJ, Thank you very much for your response. I am sure that it will be of great help. At the moment I am not getting a great response form the business regarding what they are using the circuit for. I asked the question some days ago so hopefully I will get a response soon. I have not come...

Hi, Please can somebody help me out. I have been asked how to configure a ds1 card for use with CAS. What would the settings be? I am unfortunately not able to access the switch to 'play'. Cheers, Ru.

Susan & Paul -Thank you for your replies and suggestions. I have considered adding a 1 sec ACW step. The problem with this is that the call centre is paid on the no of calls it takes with each agent taking 480 calls in 8 hrs. Throughout the day this would mean that each of the 120 agents would...

I have two G3R's one running version 8 and the other version 10 software. Both have CMS and have callmaster 6 softphones(not voip). Calls are shared between the sites on an agent available basis. The version 8 switch is having problem where the agent finishes a call - the caller hangs up. A...

I am supporting an Si remotely and have no station ports available. How many slots does an si have for station cards. I have used 01A01 -16 and 01B01, does this mean that I would have spare slots available? Also once I put in a new card will the spare ports automatically be added to the...