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The time is off on our system and I can't figure out how to correct it. I see where I can set the date and time in Class three, but I can't upload that class to the system. It just doesn't appear in the upload screen. Thanks.

Greetings all, I've given our HR person priveledges to open other employees inboxes. Our employees can only access their email via OWA. All of a sudden, our HR person can not access several employees inboxes. When he goes to open the folder, he is give an error stating: "Unable to expand...

OK, I couldn't remember the SW version on the system, but I did notice there was a Database wizard under Tools. I lauched that, opened the database I copied from the other computer and was able to connect and download the system size and classes. It is kind of strange the way the system works...

Well, I am at a loss. I can log in, but the buttons to download or upload system data are grayed out. When I try to open an existing database it tells me that an error occured while trying to open the database. I guess I'll have to try to get a hold of someone from the company that installed...

I tried that and I was only able to log in with level 2 authority. Thanks

I am attempting to load the Adix administration software on a different PC. Whe I connect to the Adix system from this software, I can only connect at level 2 whih does not allow me to upload or download system data. I tried copying my .AFT file to the other computer, but that didn't work. I...

Thanks, Our software ver is 8i.04.1.046.6. I've tried reading the manual, but like I said I am new to administering Avaya switches and if you don't speak the same language, it is difficult to find what you seek. I am not a fan of Avaya tech manuals either. What I ended up doing was to add a...

Phonesrus, Thanks, I believe this is the info I was looking for. Unfortunately, I am not an experienced Definity administrator. I don't know where to view the hunt group number of rings to cover parameter. We currently have no value in the No Anwer Timeout feature. We didn't have a coverage...

Yes, it is exactly the same. I couldn't dup it because it already existed. I did go through and ensure the coverage, COS, and COR were the same. Thanks.

Hope someone can help me with this one. We have a six member hunt group set up as UCD-MIA. All the agents in this hunt group have the a coverage path that points to this hunt group. All calls into this facility are answered by the attendant. The attendant then forwards the call to the...

My hat is saved. In the change trunk group screen, we changed the supplementary service protocol to "DCS-with-rerouting". This stopped the tromboning and eliminated two A to D conversions.

No. The design engineer is telling us we'll have to set up Diff serv on the network. If that's the problem I'll eat my hat. We have a gigaman link that bursts to about 80 meg. I doubt that is causing the problem.

Interesting. Our design engineer didn't mention any potential issues. I'll raise that question and let you know what we learn.

We've looked at the network and everything is fine there. This never occurs during a live call. It only occurs when the call covers to voicemail. What is happening is a call is set up from building 1 to building 2. The station at building 2 does not answer. The switch at building 2 then...

We are using G.729. There are no other voip applications. We are just using the ip trunking between locations. There is data traffic on the connection, but the utilization is such that there should be no network contention.

If the Switches are connected to dedicated switch ports, you can set a priority bit on all packets from that switch port. Then you need to configure all routers in the network to read the priority byte and handle the packet appropriately.

We are having a problem with an IP trunking implementation. In building 1 we have a Prologix (ver. 10) and an Intuity Audix connected via analog trunks. In building 2 we have another Prologix (ver. 10) that is trunked to building 1 via IP (Prowler board). The physical connection is an...