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  1. rrayner

    CDR: Attendant as TermID instead of internal station

    We have a number of Inbound calls that show the attendant as the TermID instead of the internal ACD Agent ID or the extension. How can this be changed to show the ACD Agent ID or the extension?
  2. rrayner

    CDR codes

    Does anyone know what the various codes for CDR are? For example N, S, Q,... We are trying to tie the N record values back to individuals and don't know what the values are????

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