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  1. grndstart

    Entry Intercom - phantom DN can't reach outside...

    Howdy, I've set up an entry intercom with a 2008 set - it's set up as phantom ext., but I've restricted access to the trunk groups so dialing 9 gets a fast busy. The problem is I'd like a speed call or a hotline to an outside number but the ACD still keeps the trunk restriction. Same holds...
  2. grndstart

    LD 23 - ACD out - I get sch5362

    Not normally, If I had to do it again I'd probably just assign a local and forward a DID. In this case it was a DID DN...
  3. grndstart

    LD 23 - ACD out - I get sch5362

    Good News, I just had a resignation (not mine) so I've got a free DN now. Thanks for the suggestions, if I'm desperate again I'll try them out.
  4. grndstart

    LD 23 - ACD out - I get sch5362

    Thanks Colin, That jogged my memory about MAX - I was watching when the vendor setup the ACD-DN. I think we had to setup a supl in LD 97 - In LD 48 do you actually have to change the script or just restart MAX?
  5. grndstart

    LD 23 - ACD out - I get sch5362

    sch5362 is "cannot remove acd-dn when the ICPM is monitoring it for statistics" I googled for ICPM but it isn't a popular topic - go figure. Does anyone know what this is about?

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