Search results for query: *

We have a Nicelog 8.7 that is not being used - we converted to Verint over a year ago. Now the problem, we have recordings on the Nice that need to be retrieved and no one has the software installed on their desktops and the installation disks are missing - of course we are not on maintenance...

Be more specific and maybe someone can offer a suggestion

What is the Nortel version of a coverage answer group?

I have found "communications systems and networks" by Ray Horak very useful. and there is always Newtons telecom dictionary by Harry Newton. Both are available from most online booksellers.

We have a couple of hundred recorded lines that are not currently not ACD lines. I need to force an announcement stating that the calls will be recorded and then deliver the call to the did/extention dialed. Can I create a vector that will collect DNIS, play the announcement, then transfer to...

We recently installed Interaction Center and are having problems with the DTMF Tones from the softphone coming through at a very loud volume. If we turn down the volume on our callmasters, we can't hear the callers, when we turn the volume up, the tones are too loud. The tone volume when we...

We are receiving some pushback from Avaya on the ability to use DWDM equipment on a new fiber network that will connect two PBX's. Avaya claims that the DWDM might cause problems. Anyone ever done this?

We are considering installing Avaya Interaction Center 5.6 in one of our contact centers to facilitate screen pop and eventually manage inbound emails. I would be interested in hearing any unbiased opinions of the product - ease of use and configuration, flexibility and functionality of the...

Is there any way to force an announcement that a call will be recorded on a non ACD phone?