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You can trying the below steps to find out the problem come from 1 Trying to replace some IP Agent to IP hardphone such as 4602SW, 4610SW or 4620SW for testing the prblem coming form PC or network. 2 Install the Avaya Voip monitor(trial) to the customer network to monitor the network...

This is a outdate product of Lucent....You must runing IE4.0 on the NT4 server

Yes, agree !!!!! Avaya always playing you 2 & 3 days after that they will tell you I can¡¦t help you or you may call to another phone no. Their RFA system always have problem

Hi mecielo, As I known console haven't cov path, so you need setup a hunting group for this. wthekin

HI ctr999, I have case when route the tie calls through ip trunk using command route to 4381234 in vdn (438 is a TAC and 1234 is Extn) the caller hearing "do" song,so I need to use the UDP replace of the route 4381235,It can solve this problem. wthekin

The CDR layout doesn't contain any ACD information, The format only to record the in/out calls,I think it isn't sutibale for ACD call reocrd.Try to use BCMSVu or CMS for your system wthekin

Hi sozmena What is FCT??? I think u need more spare trunk to use for your CEO THX

I haven't this problems.My Avaya PBX is si system

Try to "change termin 6400" then set Voice "retain handset and speaker between calls" this is work in my IP Phone.I am use R10 version..

Try to set 150 min3 max3 in the ars table

Hi Add a analog bridge to the IP phone. Buy a external Bell plug into the analog circuit

using "li trac vdn 1155" and trace it has any different between Internal and outside call