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Recently several of my users have been having issues where Word 2000 (any service pack) will bomb out in the middle of operation (sitting idle or actively typing) and return a Dr. Watson error in Win2000. Checking DRWTSN32.LOG, the message is always similar to this: Application exception...

I can't log in as Administrator, in fact I cannot log in at all! Hmm, update on this: getting a battery warning now, tried to hit Enter at the CTRL-ALT-DEL screen but can't get it to respond. But I just launched the Win2K CD on bootup hitting a key. Interesting...KB doesn't work in Windows...

I have a user with a Dell Inspiron 3700 laptop with Windows 2000 (SP2 I believe) installed that is refusing to log in, even under Safe Mode. It boots up OK, if a little slow, but when it comes to the "Press Ctrl-Alt-Delete to begin" prompt, the mouse pointer disappears and the...

I have a user having an issue with her recently deployed iPaq H3870. Today it is giving her an "Unresolved Item" conflict from her Inbox. However, there is no information given about WHAT is unresolved, and clicking "Resolve item" does nothing. Her Inbox on Outlook and on the...

No, it is hard connected to the PC, via USB port. I shoulda have been more specific. --- Geoff

One of my users has an iPaq H3600, with the latest OS upgrade, and ActiveSync 3.5. His PC is a Dell Latitude C810 w/ port replicator, running Windows 2000 SP2 SRP1. In the middle of a sync, when it begins the Inbox, the sync will abruptly end, and ActiveSync will say the iPaq is "Not...

One of my users is getting a Dr. Watson error in Outlook. This error occurs when the user tries to print more than 1 document at a sitting. The user has Outlook 2000, as part of Office 2000 Premium SR-2. I have the full Dr. Watson log entry but here is the beginning header for space reasons on...

I noticed recently on a user's PC that Outlook drags when trying to use a pull-down menu. The user is running a Compaq EVO D500, P4-1.5GHz, 256MB RAM, 18GB HDD with Windows 2000 SP2SRP1. Outlook 2000 is from Office 2000 Premium SP2. At first I tried running Outlook/Office Detect & Repair...

I'm currently having an issue with Roxio Easy CD Creator 5.01 Basic. When installing, after reboot, I try to launch but get this error message: "Exception in CreateInstanc of Creator!" (sic on CreateInstanc) I've tried uninstalling and reinstalling several times, applying the update...

I'm currently having an issue with Roxio Easy CD Creator 5.01 Basic. When installing, after reboot, I try to launch but get this error message: "Exception in CreateInstanc of Creator!" (sic on CreateInstanc) I've tried uninstalling and reinstalling several times, applying the update...