I am about to build out a call center in Russia.
We will be using VoIP on a Sonet ring, with a Gallery IP Softswitch running on a certain IP packet provider. I will keep you all advised as to progress since this will be somewhat of a "test of concept" and unknown territory for me and...
I was afraid of that. It appears Service Observing is only possible on digital phone sets on the Merlin line, so no go. Thank you very much for your help, I had asked several people and none had the answer but you.
I would like to install a Teltone OfficeLink I remote access box onto my switch. It would be used for remote service observing by a client of a specific extension group which is defined.
I was told that I needed to have the ability to do service observing using an analog port, since that is...
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