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jrbarnett's comments are correct. XP Pro is licensed for only one user at a time. The only way around this presently is to use the Remote Assistance feature and request remote assistance. But someone has to be at the console you are connecting to in order to accept the invitation and grant...

Can you create a stored procedure which will do what you need? Probably be much faster than SQL in the report. If that's not an option, there are so many complexities, that it would be tough to answer your question without having someone troubleshoot your setup. -Tim

Here is an MS KB article entitled: INF: How to Automate an Archive or Backup of OLAP Database http://support.microsoft.com/default.aspx?scid=kb;en-us;294287 -Tim

Absolutely. Configure the Crystal Web Connector on both web servers to go against the same WCS. Or if you have a WCS on each web server, then they will automatically go against all available (be it 1 or many) cache servers, etc. (since the APS will tell the WCS what services are available)...

The inherent problem with this is that you want to print from a web page. This is a security issue. Just imagine the ASP "virus" that prints 10 million pages to the user's printer. As such, Microsoft makes it difficult to print from a web browser without the user explicitly doing so...

As far as I can tell, info on most CE 9 features is available only to Crystal Partners at this time. If you know or employ a Crystal Partner, maybe they can give you some info, but I'm not sure what kind of non-disclosure agreement they may have with Crystal. -Tim

The update has to be run on each workstation that runs Crystal Reports. There is no update on the server side, as that functionality is in the base CE 8.5 install. (Wouldn't make sense to include a CE 8.5 update on the CE 8.5 CD, it would just be integrated into the product). -Tim

There is a patch for Crystal Reports 8.5 that you must apply before it can logon to a CE 8.5 APS. The patch is included on the CE 8.5 CD. -Tim

They are stored in the output FRS. You should be able to find the directory quite easily. It's called Filestore\Output. The directory structure and file names below that, however, are generated by Crystal and not designed to be human-readable. Difficult, if not impossible, to tell which file is...

I'm sure that the high availability paper mentioned above has good info in it, but for those not inclined to search it out, the two main reasons we run two APS machines (as a cluster) is: 1. Redundancy. If we lose a server to a hardware failure, our environment is still running. 2. Capacity...

In addition to the patch, you need to check the box in the Import Wizard that says "Include history" or something similiar when you select what to import. We have verified that this does work when the patch is applied and the box is checked. The Crystal patch versioning/distribution...

Here is a link to the Crystal Knowledge base article, "After using Add/Remove Programs, how can I be sure CE is completely uninstalled?" http://support.crystaldecisions.com/library/kbase/articles/c2008247.asp Sounds like you may have an error in the installation or the install log...

We just implemented CE 8.5, upgrading from 8.0, using a rollout plan that I developed. As you can tell by my nickname, I work at a Fortune 100 company where we had the resources to create a swing environment (a duplicate set of servers) running CE 8.5, and imported all our objects from CE 8.0...

Add -maxDBResultRecords 0 to the page server command line (in the Properties in the CMC). This is a new setting in CE 8.5. The Page server now defaults to limiting to 20,000 records. To view an on-demand report with more than 20,000 records, you need to change this value. A value of 0 means...