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Need more information - have worked this route before with Bank call centers who have agents handling specific accounts. 1) There are DAC skills set up? 2) Are the agents setup as DAC agents? 3) Are the DAC agent id's within the DID range, assuming each client has a specific DID they are...

If you have vectoring capability - you could point all your incoming numbers to a vdn/vector combo that points calls to a skill group of attendants and that would include time of day and staffing checks that when conditons set are meet the calls would then xfer to the covering station. This...

Keep in mind that the solution that TMiyake makes - while workable it will not allow customers put on-hold by any user to hear those messages - so that suggestion is only good in a call center environment - or in a case where you may have lengthy wait times for the attendant. brad

A couple of point to clarify here - to help better understand your challenge - 1) Is this an in house xfer, a transfer to a networked switch - or as it sounds a xfer outside the switch to a third party? 2) Are your associates talking/consulting with the third party prior to going 'on hold' - or...