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Bill: We decide to use Ct-Connct after analyze a lot of options. it is about ($12.000), plus the Avaya MAPD( the cost depends on what do you have on your avaya). If you need more information please let me know. Juan C Tellez

For a agent group we need to send all calls (local and long distnce) by the same trunk group, we create a route table and a COS, but when we dial the number the system add automaticly the local area code, for example for loca area call we dial 1 305 555 5555 and for long distance we dial 1 954...

We have XP professional and have a DSN to access MS SQL SERVER database, but sometimes the DSN is "auto-deleted" from the ODBC configuration. We dont have programs taht use any option to delete the DSN, but the fact is that the DSN disappear!!!!!!!!!!!!!!, and we have to create again...

We are using Ct-Connect and trying to send a call to a specific VDn or Hunt group, when we send the respondtoroutequery with a Dn or number where we need to trasnfer the call, but always the ct-connect send us a ctcsecurityviolation and the Avaya Switch register a Adjunct Link Error with code...

whe are trying to use the 0 or *0 to transfer from Audix to operator, but the system send us a message "no operator define" what we have to do? thanks a lot.

when I take a call with adjunct, I use the DTMFDigits in order to identify the agent that I have to route the call... (according with the history file of my calls, i want to route to the last agent whom attend my customer) but I dont know how to know the agent status in order to decide if I can...