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Hi - I have been away from Avaya for about 15 years working with CUCM and now obtained an Avaya system I need to support. Working with a G3 Version 18 Enterprise. I have mostly digital and analog phones but do have 2 lonely IP Phones in critical areas. they are both 9620 phones and they...

OK, thanks!

I am going to try it on one channel to make sure, but it is a valid command I was allowed to enter. Time to execute and try. Thanks for your help!

I know by default/design it does not light the phones message waiting light. Is there a way I can have it turn on a MWI?

I have that but can not get it to work. Not sure if my ios is not allowing the command or I am doing something wrong. I just found something playing around, but need to confirm this is what I want. Config T then Control T1 0/03/01 then ds0 busyout X <list of timeslots which need to busyout>...

Yes - That would shut the controller down. But it would also cut everyone off. I am looking for a graceful way of doing it. I believe the command was something like: "Config-t", then "interface Serial0/3:23", then "isdn service b_channel 0-23 state 2 soft"

Looking for the gateway router command that will busyout each one of my PRI's one by one so I can test my inbound DID routing. I want to be sure it will force calls to the other PRI's. Currently I only see DID calls coming in the first PRI. Configuration is 2 Cisco 3845's each having 2 PRI's...

Thanks - I will try both and see what happens.

Is there I way I can program a 2616 phone so that when you lift the receiver it DOES NOT automatically go off hook on a key? I want to be able to pick up the receiver and press a key of my choice. LPK does not do it. Thanks

OK, I got that. Just wanted to be sure that when I restart the TFTP I do not cause phones to reset. Thanks for your reply!

No - I did not reset of the TFTP Server so far. Copied file to my publisher and then just changed the default name back to the original. Then individually on my personal phone put the name of the new load in the device configuration page. And it all worked. Just make sure you copy the...

You can accept multiple calls on that first 9xxx button. This is configurable in the DN settings page. If you have to have a second button and want it as a roll over line then you need to set forwarding on the 9xxx to go to 0xxx under the conditions you select. And if you have voicemail on...

Looking to update firmware on all my 79xx phones. I want to test the firmware on a couple of phones first. So what I did was downloaded the new files and went into CCM OS Admin and installed the file for the 7945 & 7965's. Then went into Device Defaults and changed back the Firmware Load Name...

Han, I am trying your suggestiom: I set up a CTI Route Point, I set up 2 remote destinations (1 for each cell phone), I set up a Remote Destination Profile and added the association for the 2 destinations. Now the system will not allow me to make the extension of the RDP the number I set up...

Trying to forward a hotline directory number and give it the option of calling 2 cell phones. Is this possible? Say if one cell does not answer then it would call the secondary cell number. Or possibly ring the 2 cell phones simultaneously. Need ideas for coverage....

I also update the firmware on the wireless phones and issue still exists. So its just a matter of where to look for the routing issue.

It is on all Wireless devices. Would I be looking at the routing in our Voice Gateway's or how our WAP's are configured. Regular phone calls are fine, just having the issue trying to leave a message in a Unity Connections Mailbox. Thanks for your reply.

When calling an internal extension the Cisco 7925G wireless phone can not leave a message to a unity connections mailbox. Tried normal handset and speaker phone. Start leaving the message and after about 7 seconds unity comes back and says to "To send this message press 1, to review your...

When trying to generate user reports such as "User Message Activity Reports" I get the message "unable to find any report data based on parameters". This is when I search for a single user or all users. I also get the same on Mailbox Store Report, Message Traffic Report and others. Is there a...

I created a slide show and output to Flash. Created all the files for me and works perfectly offline running from the local folder I have it is. I upload it to my site and can not get it to work. I put the files in the root under the "images" folder. My code is as follows...