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  1. nontechgal

    Qwest TnR (Transfer and Release)

    We have a Definity G3csi Prologix V11, using call center and vectoring. We are utilizing the TnR (Transfer and Release) functionality from Qwest (who is our T1 provider) to transfer a call to an outside vendor's Qwest-provisioned toll-free number while carrying the ANI with the call. Qwest...
  2. nontechgal

    Recover Historical Data to CMS

    Marcell55, To answer your question, yes, we were able to pull interval reports for 9/3. I ran the daily Data Summarizing as you suggested, and we are now able to pull the necessary reports for 9/3. Thanks very, very much for your help!
  3. nontechgal

    Recover Historical Data to CMS

    Because of some network upgrades, our CMS server was down at the time it was scheduled to run the data backup. Our reports now show we didn't take any calls yesterday. Is there a way to retrieve the historical data for yesterday from the switch? Thank you!
  4. nontechgal

    How do I change the windows 98 startup splash screen?

    To Ringring7, Logo.sys does exist in Win98. As the instructions that Kento mentions, since it is considered a system file, it may be hidden.
  5. nontechgal

    Rundll32 GPF using Monarch 9835 printer driver

    We have several Monarch label printers (mostly mdl#9835) that are connected to our WinNT network (w/ Win98 clients) via Lexmark external print servers. For the most part, we use the Generic/Text drivers, since our main software application requires it. However, when we try to use the Monarch...
  6. nontechgal

    Transfer active ACD call to another split

    We have a Lucent Definity G3csi v7, with ACD and BCMS. For reporting purposes, is there any way for an agent who is on an ACD call in split #1 to "transfer" the call to split #2? For example, if a call comes into split #1, but it's actually a call that should be reported for split #2...
  7. nontechgal

    Excel Invalid Page Fault in MSO97.dll at 015f:3070ab13

    Thanks dawnd3 and xlhelp for your responses. I'll give your suggestions a try and let you know the results. xlhelp -- BTW, I did type an O, not a 0 (zero), but thanks for attempting to set things straight. I'm non-technical, but not illiterate. :)
  8. nontechgal

    Excel Invalid Page Fault in MSO97.dll at 015f:3070ab13

    I have a user that keeps getting an illegal operation error in Excel when he tries to format cells. The details: Excel caused an invalid page fault in module MSO97.dll at 015f:3070ab13. It is happening intermittently, and I cannot identify a pattern. It is not happening on any particular...
  9. nontechgal

    Max Number of Trunk Lines Used

    Our company has the Lucent Definity G3csi v7, with ACD and BCMS. In the same vein as "Trunk Usage" posted by tc1 today, does anyone know if it's possible to show, historically, what the maximum number of trunk lines in use at any one time has been? For example, we have 48 lines in...

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