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  1. Alfaguy

    Prime set

    We had the 221 set as default prime. We set up the autoattendant and removed the 221 set. Our system is set to have the programming move with the set due to the amount of shuffling we've been doing. We need to get the Zero-to-attendant back, but the 221 set is missing. How can I set another...
  2. Alfaguy

    Option to hold

    I'm not sure. Any ideas where I would find it? This location inherited the phone system from our HQ before I started here. I found some manuals about 6 months in, but I'm not 100% they're the correct ones. The books say Norstar-PLUS Compact ICS 2.0 We have 10+ extension, plus 2 mobile using...
  3. Alfaguy

    Option to hold

    The Norstar system is set this way: -calls to my extension fwd no answer/fwd on busy to another extension. -if that ext isn't answered or busy, it redirects to my voicemail. I'm getting complaints that people can't get through if the two of us are away from our desks or busy. My question is...
  4. Alfaguy

    audio

    The former IT guy deleted any possibility of having audio files play on Win98 workstations. He's gone, the powers that be have decided that at this point, we don't need a tech at this moment in time and they've added it to my responsibilities. My question is: Is there an easy way of...
  5. Alfaguy

    Forward no answer rings once before voicemail

    Thanks a ton! That did it.
  6. Alfaguy

    Forward no answer rings once before voicemail

    Thanks for responding. That's been done. The origin (234)is set for four rings and the forwarded set (226) is set to four as well. When 226 is dialed direct, it rings the correct number of times, but when a call is forwarded, it rings only once before VM.
  7. Alfaguy

    Forward no answer rings once before voicemail

    When I fwd no answer one extension to another, how do I make it ring more than once before it goes to VM?

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