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  1. Shaun E

    Help! the licence key for my IP office 500v2 system

    Which will be completely useless without the matching SD card anyway. Even some Avaya documentation and videos have visible license keys, but they don't work because they are generated against the SD card serial.
  2. Shaun E

    AVAYA IP office R12.0 - attempt to use a feature for which no license is installed

    Server Edition systems require license reservations otherwise they don't pull licenses from WebLM.
  3. Shaun E

    Replacing the User Portal image - https://<IPO>:7444/userportal/assets/images/login_side_image.png

    You will need to SCP it to a directory on the server that Administrator can write to, eg: /tmp/ Then you will need to SSH to the server, change to root using your system password, and then move it into that directory. See this screenshot for the process to get root on the server:
  4. Shaun E

    Replacing the User Portal image - https://<IPO>:7444/userportal/assets/images/login_side_image.png

    It's in /opt/Avaya/apache-tomcat/webapps/userportal/assets/images/
  5. Shaun E

    Other than Twinning?

    I haven’t used mobile twinning at all since deploying Workplace nearly 2 years ago. It works brilliantly.
  6. Shaun E

    Music on Hold for Idle handsets

    This is the IP Office forum. Vectors are a Communication Manager config item - not on IP Office. The closest thing on the IPO is creating a short code that plays MoH but as mentioned this is like placing a call so you're effectively off hook. The same would apply on CM. What the op is after is...
  7. Shaun E

    Music on Hold for Idle handsets

    Sadly the IP Office doesn't have Background Music / BGM. I miss that feature too!
  8. Shaun E

    Avaya Workplace: multi call management

    Yes it can do that just fine.
  9. Shaun E

    Avaya Aura System Manager v10. Active Directory CA deployment issue

    In System Manager go to Services -> Inventory -> Manage Elements. Check your System Manager server and in the More Actions drop down go to Manage Identity Certificates. You can then replace the certificates. Generally speaking you should generate a CSR and use that to get a signed certificate...
  10. Shaun E

    Change firmware handset Ascom d43 to Avaya 3730

    Never tried but I've been using the Mitel 5613 and 5614 sets (same as Ascom d43 and d64 / Avaya 3730 and 3735 respectively) on my Avaya DECT R4 for a while and they work fine. I do have the USB programming charger dock so could always give it a try one day :P
  11. Shaun E

    SL2100 behind FreePBX

    Carrier B. Here's my profile. The internal IP address of the Asterisk machine goes into 03 and 13.
  12. Shaun E

    SL2100 behind FreePBX

    I've had my SV9100 SIP trunked to Asterisk for years with two-way calling between extensions on a common dialplan (eg: NEC extensions 2xx, Asterisk extensions 3xx). IVRs and auto-attendants run on Asterisk and happily transfer calls to NEC extensions. Call recording works fine. Before the...
  13. Shaun E

    Run a report to find the old 1120/1140 phones on our network

    Are you running them with Device Adapter, or are they on a CS1000/etc ? If it's a CS1000, do what janaya said above. If it's Device Adapter you can run a report in System Manager, eg:
  14. Shaun E

    Download and Recover Voicemails

    That is fine, but Aura has a number of different voicemail system options. What voicemail system are you using in your deployment? For example Avaya (IX) Messaging you can easily download the wav file of any voicemail messages through the user web interface.
  15. Shaun E

    Voicemail speech to text license

    Yes the Mutare transcription license is for Avaya (IX) Messaging on Aura - not IP Office (although IP Office can use Avaya Messaging for voicemail with SM trunks to Aura if in a branch type config).
  16. Shaun E

    9608 color sets?

    They will also do H323 and act as a 9611 (J169/J179 anyway).
  17. Shaun E

    SV8100 InMail Utility

    I've sent you a DM.
  18. Shaun E

    DT900 ITK-32-LCGS-1 Compatibility w/ NEC SV9100 CP10

    Yes they work but in retro/classic mode. You need to use the NEC firmware though, not Std SIP.
  19. Shaun E

    J179 Admin PWD Reset

    4 digits is the minimum in the newer versions. I use a 5 digit password in my deployment. You could be thinking of ADMIN_PASSWORD which lets you set a more complex password and that does indeed have a minimum of 6 characters.
  20. Shaun E

    J179 Admin PWD Reset

    The easiest way assuming they haven't been forced to use static configuration would be to use your DHCP server to set the admin password. eg: add PROCPSWD=27238 to your DHCP option set. Alternatively if they're pulling from a provisioning server then add "SET PROCPSWD 12345" to the...

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