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Hi ~ Using a SX2000. Is it possible to have an extension ring (on a key appearance) at the same time the PBX console does? I tried programming "7000" and "0" in the number field but it says the directory number is in use elsewhere. Thanks! Jeff

Sound drivers are ok. The computer makes other sounds. The ringing actually came from the telephone handset module (plugged in with a USB cable to the computer) rather than the computer itself. It will work for a time and then go silent again. The volume and on/off buttons seem to have no...

Many thanks for the suggestions. So far we still haven't been able to fix this. There is a on/off button (along with volume buttons) on the 2nd keypad but they don't seem to work. We even brought the entire system down Monday afternoon (a major thing) and then back up but the problem continues.

I'm guessing it's the SC2000. It uses a standard PC (w/keyboard & mouse) to run the software but then has a SEPERATE keypad for the operator to use to answer and transfer calls. The software comes up with Operator Present, Day Service, etc.

Hello ~ The ringer on our SX2000 console has stopped ringining. You can see an incoming call on the screen but nothing audible. We have rebooted the PC and keypad module both. We have even replaced the keypad module and it worked for another week but now has stopped. Any ideas?

We are very much a "do it yourself" operation when it comes to phones and such. This system is also going on 10 years of age. Anything you could share with me to get this bit turned on? Thanks! Jeff

Hi We have used both Plantronics and Netcom (corded) headsets with 4025 and 4150 units with great success. You can usually find these to be very reasonable. Jeff

I have a valid drive, but you lost me with the replacement utility. We utilize a console but it's all menu driven. Can you guide me from there? Thanks, Jeff

Hello ~ We have a Octel system that currently uses two 2GB drives for messages, auto attendant, etc. We started having problems with retrieving messages and found that drive "00" has failed. We replaced the drive with a new assembly (removed the old one and installed the new) but the system is...

Try holding down the shift key as you open (double-click) the file. It sounds like it has a autostart feature enabled and it's starting the form immediately. Good luck! Jeff

Can anyone direct me to information on connecting & programming a 9401-000-024-NA Paging unit to a Mitel SX2000? Is the documentation that comes with it sufficient or ??? Thanks! Jeff