First of all I will ask if you also experience issues with Scheduling Assistant and Offline Address Book (OAB) downloads as well. If your answer is "yes", then I will recommend running the following command at the Exchange Shell (powershelll):
test-outlookwebservices |fl
If this message also...
You should also check CommVault Galaxy backup product. You can backup mailboxes and restore even single messages. If you have a MS only environment, you can also use it for OS backups.
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