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  1. nitroben

    transfer off net

    Hello everyone, I would like to achive a transfer off net from my PBX-A (Avaya) trought a T1 to a remote PBX-B(another compagny). That transfer has to be a hookflash style transfer (disconnect from PBX-A when PBX-B gets connected to the call) and the Caller ID has to follow. Right now I am...
  2. nitroben

    call on hold retreive with no audio

    Hi, Maybe someone can help me out with this one. On an Aastra phone 57i connected to an Asterisk (version 1.4.19) sometime when the user place a call on hold, when he retreive it, there is no audio on both side. The symptom is that the remote caller hears the music on hold, and it suddently...
  3. nitroben

    Avaya API for Agent - Automatic Call Distribution Features

    Hi, Is there anyone that could redirect me to the right place or help me out, here is the scenario. I would like to Emulate the IP Agent from a web page. Is there something that exist to develop that kind of interface? Thanks
  4. nitroben

    Avaya ARS long distance call

    Ok I have it working now by modifying the route pattern. Thank you to all. Now I can go further with my setup.
  5. nitroben

    Avaya ARS long distance call

    Thanks, I am pretty close to the answer but something is missing form the puzzle here. What should be the FRL and prefix mark? The thing is that now it add the local area code witch I don't want. prefix is 418 phone is 418XXXXXXX and the output should be 1418XXXXXXX now when I do a trace...
  6. nitroben

    Avaya ARS long distance call

    Hi, is it possible to create a route that when the long distance prefix 1 is omitted, it can be inserted by the system so that it would be transparent to the user? thanks
  7. nitroben

    avaya automatic call distribution feature from asterisk

    Hi, I have an IP trunk(H323) set up between asterisk and Avaya. Everything works fine but we are using the avaya ACD and I would like to be able to make an agent login from a ip hardphone on the asterisk side so that the end user could be part of the call center. I know that I can use the...
  8. nitroben

    Get criteria from Ecxel and pass them into Access query

    Hi, I need to get 2 cell values from an excel spredsheet (BeginDate and EndDate) and send them to a Access query as Parameters. How should I do that? I want to make sure that a user can filter his data from the date that he has entered in those cells. Thanks
  9. nitroben

    output to file per group

    Hi, I have a report that output all statements of my compagny and grouped by customer number. I need to find a way to output the report per group. I have the way to export in pdf format and it works fine but I need the ability to export in pdf one group per document. Any ideas?

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