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Ski, You are a life saver. We were wondering if it was a registry entry. Tried GoBack and it didn't help either. Tried to restore my own registry exports and that didn't work; however, your scanreg /restore did the trick and we now have the internet again. Yay! If I can return the favour...

I found this on the PCMag site: You can password-protect your in-box using OE's Identities feature. From the menu select File | Identities | Add New Identity. Define a secondary identity, which you will not actually use; do nothing but give it a name. Do not switch to the new identity when...

Some other suggestions if the other one doesn't fix it. Try a Repair on Microsoft Office using the installation CD. Check the computer for spyware and adware using Spybot and Ad-aware programs. I always recommend running a free online antivirus check as well like www.bitdefender.com or...

Not sure if this problem is related to spyware or not. It started with a problem which I believed to be the cable going into the network card and my husband believed it to be the network card itself. The cord had to be straight in the network card or the internet would disconnect. So my husband...

Check your BIOS to see if there are any problems seeing the floppy drive. Just make note of what you change anything from and to and if you make a mistake and aren't sure what you have done, then just Esc and don't save it and try again. Also check Control Panel, System, Devices to see if...

I'm presuming you mean normal.dot - a template. It's generally located in c:\windows\application data\microsoft\templates Delete normal.dot. If you have problems deleting it or this doesn't work, let me know. You may have to delete more than one version of it. Doing a search using Windows...

Yes, do a scandisk and a defrag of the drive before you install. If it doesn't resolve the problem, then you may have to do a redo. Regular scan and defrag prevents this type of problem. Always scan before you defrag. Turn off antivirus protection. Some TSR's may cause problems and you can...

Just an additional note, it is important to get regular windows updates (windowsupdates.microsoft.com) for your computer to continue to function properly. Also, remember to scan and defrag to keep things loading properly. These days viruses, trojan horses, spy-ware and ad-ware can wreak havoc...

It's not clear to me if you can start your operating system at all or not. If you cannot, do you hear any beeps on startup? Can you get into safe mode? Can you load your operating system on either of your hard drives? Do you have a power bar with surge protection - it is a good idea for...

Have you checked in Control Panel under system to see if there are any modem related problems?

OK, here is an update. I was going to FDISK again and it kept hanging at 0%. Anyway, at some point we went to the hard drive connector and made a change. We had two hard drives and I think it was mixed up somehow with the CDRom. Anyway, we can see the drive now, Windows and all and didn't...

Well I sure thought I had done it correctly, that's why I'm so bewildered. It's not the first time I've done this kind of thing. I'm going to start from scratch again. Is there any chance that this could happen to an older hard drive once it's been set up and windows is working, beyond human...

Definitely tell us how much RAM you have. It would be good to know which resources are taking up all your RAM. Also what kind of modem are we talking about? Modems can be finicky. Have you tried removing the device in system devices and restarting the computer and reinstalling the driver or...

I figure if you have been happy with Dell in all ways, it might be good to stick with a good thing. I have had a number of different types of computers and for the most part, I don't have problems if I take care of them. I do feel that you should stay away from computers whose manufacturer's...

If it is not your optical mouse battery (try another mouse and see), then get yourself checked for viruses as soon as possible. I always recommend doing an online virus scan as your own antivirus product might be compromised. You could also uninstall and reinstall your antivirus product. Make...

I know my hard drive could just be old, but I installed two hard drives into the Acer Aspire AMD PR-200 1274 machine. I fdisked, formatted the drives as they had been sitting for a while. I installed Windows 98 SE operating system. I rebooted a couple of times as I also installed some...

It could be that you have an automatic setting in your Toshiba utilities that is set to power down after a time. Check any installed programs that are related to your Toshiba and looking for this kind of setting. Check your control panel as well. It could be as simple as changing a setting...

PC File Inspector might be worth checking out as well.

I have to thank you all so very much! You have some great approaches and I have bookmarked them all for future reference. I think because I was trying to upgrade and not do a full installation that I wasn't seeing the formatting options when I booted from the XP CD. If it wasn't that, then it...

If you are using Regseeker to clean the registry and it says it is an obsolete entry or the path does not exist or it is not used, then I don't see why you can't delete it. Sometimes files are stored in the registry and not cleaned out completed when things are uninstalled. If you are going to...