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Hopefully someone can help me out. I created an intercom group for a secretary and and her manager and programmed auto-icom buttoms pointing to the group and DC but pressing these buttons still requires user interaction ie pressing the line to pick up. What I'm looking to do, is setup up an...

Can someone advise as to how to switch off the key/button beep per each 4621 ip station is this the set in the settings file Thanks

I'm using ip softphone in telecommute mode, put my full number prefixed with ARS code 9 however when I do a list trace its only seeing 'dial 900356' instead of 9 followed by the 13 digit dial string in the program option, under number format i've ensure it can dial up to 14 digits so I'm not...

Thanks

Yes but this relies on all users dialling in. What to set up a facility where if there a technical emergency one caller can bring all support guys into a conference immediately. Thanks

I'm looking for a way to set up a conference intiated by one person where all parties will be called simultaneoulsy to join it and for a message to be played as soon as they pick up the line. I looked into group paging but it is only one way, the other parties only being able to listen Any...

Looking to set up ip-network-regions without opening up 1000s of UDP ports for audio. How do I find out how many ports are really necessary for any one network region? Also if I change it will it affect any calls in progress? One last question is if phones shuffle to each other using same...

Has anyone had issues with using ip softphone on laptops as opposed to use on PCS. Have more connectivity issues with laptops but havent been able to pin down what this be down to

Does anyone have experience of other soft reception phones other than Avaya's softconsole. Looking for something with more visibility of calls in queue and name lookup on ani from customised directory.

Using VPN and IPSEC and I know there are known issues with using QOS and IPSEC. We have issues where voice packets for TCP/IP between the phone & CLAN(tcp port 1720) take an inordinate amount of time between PBX and remote ip endpoint. Regular data is coming across to the same location in 67ms...

Need some help on identifying the best set type for a Polycom digital soundstation Thx

Having a issue where ip phones find dhcp but once found diaply 'find router' and then reboot and go into a loop. The phone is able to broadcast a packet out to the switch and the ip-helper address is correct as it reaches the DHCP after 4 secs. As soon as it finds it and displays 'find router'...

Its been a while since I set up CDR output on a G3si from the DCE port. I have CDR set up on the trunk groups but I'm not sure what else needs to be set up to allow this facility to work. Thanks

Hello, I'd be grateful if someone could copy and paste their trunk group config and signalling config for a BRI MM720 circuit. Thanks

well I have two worksheets with a common column of numbers. The data in each worksheet is different. So for example . Spreadsheet 1: might be like this: A B C 601500 10 20 601501 20 40 Spreadsheet 2 might be: A B C D E 601500 20 40 50 60...

I have two worksheets I would like to merge. I need to merge the worksheets based on the cells being common in one particular column of each worksheet. Is there any functionality in excel to look at each the same colum in each of the worksheets and merge if it sees the same number, effectively...

I am having intermittant problems with connecting to the OCTEL using the serial port. The COM1 settings are 9600,7,even,1,hardware. Sometimes it connects other times there is no response. I understand that there is TELNET connectivity to this system. Does anyone know how to set this up and...

Thanks a lot. One more question . When someone is in queue in a hunt group they hear ringing rather than music. The system has been set up with MOH but I'm not sure how you implement this for hunt groups. To do it in vectors is simple. I have set up the 1st and 2nd announcements and delay...

On the hunt group form I have set the distribution method to UCD-MIA. The choice then is for ACD & Queue. What difference would this make to this Most Idle Agent distribution if ACD was set to Y? Also I'm curious what happens if no-one is manning the first most idle extension in the hunt...

Thanks for advice on this. Really helped a lot