Search results for query: *

skip555 and kwing112000, I appreciate the input. I will check these out. Thank you. Pete

Does anyone know if there is a recording system that is compatible with the Partner ACS that can be used to record calls in a small call center environment? I would appreciate any information you could provide. Thank you. Pete

Thanks to all for your responses. Pete

Thanks to everyone who has replied so far. Thephonelady, basically the only information I could find at the Avaya site is that they do have a T1 module. I could not find any documentation for programmming and configuring the module. I was also told by another technician that the T1 module has...

Can anyone tell me what is involved in installing a T1 module in a Partner ACS? Thanks. Pete

Guys, Thanks for your responses. Phoneguy55, I'll give it a try and see what happens. Thanks again.

I am trying to add a step in a vector that will allow the caller to press a digit at anytime to stop the vector processing and go to another vector. Can anyone tell me what I need to do to accomplish this. I am working on a G3si with EAS. Thanks.

ruliyanto, Thanks for the response. I'll give it a try.

Can anyone tell me, what is the best way to create wav files for use with an IVR on a Definity G3s Rel 12? Thanks.

I noticed that the Partner ACS Rel 7 processor has an Ethernet port. Can this be used to administer the system via the ethernet network. If so, what is involved in doing this. Thanks.

Phonesrus, Thanks for the info. I was able to install the phone with no problems. Pete

I need to install and cross connect an 8510 ISDN phone and am not familiar with them. Can anyone tell me if they are 2 wire or 4 wire, how the ports are layed out on the 110 block and any other pertinant information that I may need? Thanks in advance for any info. Pete

OK folks, here's an update. The customer has a Merlin Magix Rel. 2.2 V7.01. It is configured in Hybrid/PBX mode. The customer also has Merlin Messaging (don't know what release). Ideally what they would like is to have the system answer the calls that are not answered after 3 rings, play a...

I have a customer that tells me he has an Avaya system(he doesn't know which system or release, but he tells me that they login to receive customer calls, so i'm assuming that it is either a Legend or a Magix). He also tells me that they are queuing calls and he wants the queued calls to...

Oreypecos, we contacted Avaya and they concur with your assessment. Thanks to all who replied.

I have a customer that is licensed for 80 agent logins but cannot login more than 50. The 51st agent gets a busy signal. They are using Definity Rel 12 and CMS Rel 12 with EAS. Anyone have any idea why they can only login 50 agents? Thanks.

Does anyone know if you can have a handset and a headset connected to a CMV and have the option of using either one? I can get the headset to work fine but the handset does not work. Customer wants the capability of using both. Thanks.

Thanks NX01.

Thanks Redphone.

Phoneman2, Did you ever get this resolved? If so,how? I have a customer that is experiencing the same problem. Thanks.